At Labubumart, we want you to love your jewelry! If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.
Returns
- You may return items within 30 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive and inspect your return, we will process your refund within 5-7 business days.
- Refunds will be issued to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Exchanges
- If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery for a replacement or refund.
How to Start a Return
- Email our support team at support@labubumart.com with your order number and reason for return.
- We will provide return instructions and the return shipping address.
- Ship the item back to us and share the tracking details (if available).
- Once received, we will process your refund or exchange promptly.
If you have any questions, feel free to reach out to us. We’re here to help!
Labubumart – Your Trusted Jewelry Store