Welcome to the Labubumart FAQ page! Below you’ll find answers to some of the most common questions we receive. If you can’t find what you’re looking for, feel free to reach out to our customer service team for further assistance.
1. What products do you sell?
We specialize in high-quality rings, necklaces, and earrings for women. Our collection includes trendy, elegant, and personalized designs that are perfect for all occasions.
2. How do I place an order?
To place an order, simply browse our website, select the items you’d like to purchase, and add them to your cart. Once you’re ready, proceed to checkout where you’ll enter your shipping and payment details. After completing your order, you’ll receive a confirmation email.
3. How can I pay for my order?
We accept major payment methods, including Visa, MasterCard, American Express, available during checkout.
4. Can I cancel or modify my order?
Once an order is placed, it is processed immediately to ensure prompt shipping. Unfortunately, we cannot modify or cancel an order once it has been confirmed. If you need assistance, please contact us immediately, and we’ll do our best to help.
5. Do you offer international shipping?
At the moment, we only offer shipping within the United States. We are working to expand our shipping options and will notify customers when international shipping becomes available.
6. How long will it take for my order to arrive?
Orders typically ship within 1-2 business days, depending on product availability. Shipping times vary based on the shipping method chosen at checkout. You will receive tracking information once your order has shipped.
7. Do you offer gift wrapping or personalized messages?
Currently, we do not offer gift wrapping or personalized messages. However, we hope our beautiful jewelry speaks for itself and adds a special touch to your gifts!
8. What is your return and exchange policy?
We accept returns and exchanges on unused and unworn items within 30 Days of delivery. To initiate a return, please contact our customer service team for instructions. Please note, shipping fees are non-refundable, and the customer is responsible for return shipping costs.
9. Is my personal information secure on your website?
Yes! We take your privacy and security seriously. Our website uses secure encryption to protect your personal information. We do not share or sell your personal data to third parties without your consent.
10. Do you offer discounts or promotions?
We occasionally offer discounts and promotions through our newsletter, social media channels, and special events. Be sure to subscribe to our newsletter for exclusive deals and offers!
11. How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to our customer service team via email at support@labubumart.com. We are happy to assist you!
12. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s status on the carrier’s website.
13. Can I create an account to track my orders?
Yes, you can create an account on our website to manage your orders, track shipments, and save your billing and shipping details for faster checkout in the future.
14. What should I do if I received a defective or incorrect item?
We apologize for any issues with your order. If you received a defective or incorrect item, please contact our customer support team immediately at support@labubumart.com. We will help you resolve the issue and arrange for a return or exchange.